Free standard US shipping on orders over $35. No code needed.

Shipping & Returns

Shipping

We offer free ground shipping on all consumer orders over $35 shipping to the continental United States.

All orders placed will be ready to ship within two to three business days, regardless of the shipping method.

Orders placed over the weekend or on a holiday will be ready to ship within the next two working business days.

Orders shipping to the West Coast will arrive in 7-10 business days.

Orders shipping to the East Coast will arrive in 3-5 business days.

We use USPS as our standard carrier. We ship to residential and business addresses only.

We do not ship to P.O. boxes, APOs/ FPOs, or Freight Forwarding Facilities.

Returns

Returns apply only to Bibdanas only. All Face Mask purchases are Final Sale.

We strive to represent our products as accurately as possible on our website. In the event you are not happy with your purchase, your order may be exchanged within 7 days of receipt.

We will happily accept returns for unused merchandise in its original condition at time of purchase. All merchandise must be unwashed and unworn.

The cost of shipping a returned item is your responsibility. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit.

Along with your returned item, please include the following information:

  • name
  • address
  • phone number
  • the word “refund”
  • your original order number

As soon as we receive the item and confirm that it is in its original condition, we will refund the credit card used to purchase the item. Please note, it takes an average of three to five business days to refund a credit card.

To schedule a return, please first email our team at hello@jennyengstudio.com to arrange your return.

To receive your refund for an item that you wish to return that you purchased, please send to:

JENNY ENG STUDIO
315 E 106TH ST APT 20D
NEW YORK, NY, 10029-4830